Questions.
Straight answers.

Every card goes through two independent stages. First, our AI system performs a high-resolution scan and assigns sub-scores for centering, edges, corners, and surface. Then a certified human grader independently reviews the AI's analysis. Both must agree before a final grade is issued. If they disagree, the card goes to a senior grader for resolution — and the reason is documented.

All four: Centering, Edges, Corners, and Surface. Every sub-score is published alongside the final grade on your digital certificate and on the slab itself. You'll know exactly how every point was earned or lost — no guessing, no black box.

No. A $5 common and a $50,000 vintage card go through the exact same process, with the exact same criteria, reviewed by the same caliber of grader. The tier you choose only affects turnaround time — never the rigor of the grade. We don't have a VIP lane.

We use the industry-standard 10-point scale, with half-point increments. Our full grading criteria are publicly documented — you can read exactly what separates a 9.0 from a 9.5 before you submit. No surprises.

You can request a review within 30 days of receiving your card. We'll provide the full audit trail — the AI scan data, the grader's notes, and the reasoning behind every sub-score. If we made an error, we'll correct it and cover the cost. We stand behind our grades.

Fill out the submission form online, choose your service tier, and ship your cards to our facility. We recommend using a tracked, insured shipping method. Once received, you'll get a confirmation email and can track your order's progress online.

Turnaround times by tier: Economy (20–30 business days), Standard (10–15 business days), Express (5–7 business days), Premium (2–3 business days). These are business days from when we receive your cards. We'll notify you if anything changes.

Place each card in a penny sleeve, then a semi-rigid card saver or top loader. Wrap in bubble wrap and ship in a rigid box — never a padded envelope. Use a tracked, insured shipping service. We're not responsible for damage that occurs during shipping to our facility.

Yes. Once your cards are received, you'll get a tracking link that shows your order's status at every stage: received, scanning, grading, encapsulation, quality check, and shipped. No more wondering where your cards are.

Our slabs are made from optically clear, UV-resistant polycarbonate. They're tamper-evident — any attempt to open the slab will leave visible marks. Each slab contains an embedded NFC chip and a printed QR code for dual verification.

Tap the slab with any NFC-enabled phone, or scan the QR code with any camera app. You'll be taken directly to the card's digital certificate — showing the grade, all sub-scores, photos, and authentication status. No app required. Anyone can verify any card, anywhere.

Yes — that's exactly what the Verify page is for. Enter the certificate number or scan the QR code on the slab to see the full grading report. If a seller won't let you verify, that's a red flag.

Yes. All cards are fully insured while in our facility, from the moment we receive them to the moment they're shipped back. Express and Premium tiers include insured return shipping. Economy and Standard tiers include facility insurance but require you to arrange your own return shipping insurance.

We take full responsibility. If a card is damaged while in our care, we'll compensate you for the card's fair market value based on its pre-submission condition. We document every card's condition upon receipt, so there's no dispute about what we received.